We are here to make sure that those running services, and the government, put your views at the heart of care.
"Thank you so much for being the only service I have interreacted with that actually took the time out to listen instead of passing me to someone else"
Latest reports and publication

2025 Annual Survey Results
Our 2025 Annual Survey received 297 responses, providing insights on…
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Patient Experiences of Hospital Discharge Pathways 1-3 in Newcastle Hospitals
Our report "Patient Experiences of Hospital Discharge Pathways 1…
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Advice and information

What can I do while waiting for an ADHD assessment?
Waiting for an attention deficit hyperactivity disorder (ADHD) assessment can take a long time. What support is available for people while they wait?

What is a health and care passport?
Have you heard of Health and Care Passports? They're designed to be an easy way to give care professionals all the information they need to…

Your right to an NHS dentist
Does signing up with your dentist work the same way as registering with your GP? If you think the answer is yes, you're not alone.
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Every other month, we send out an email to keep people up-to-date with our activities, information, open surveys and latest reports. We will also email you the occasional notice about new surveys or upcoming events.