Knowing how to make a complaint
Identifying who you can complain to and how is an important place to start. We can help with that.
We've worked with Healthwatch England to produce straightforward advice will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
We can help you to navigate the complaints process, or to find an advocate or advocacy service to assist you.
Read our complaints advice
You can also contact us for direct signposting to the relevant service.
Social Care Complaints
Here you can find specific advice if you need to make a complaint about Adult Social Care Services or Children's Social Care.
Click here to learn more about local advocacy support and what it means.
Local Social Care Advocacy Services
Not in Newcastle? Find your local authority.
NHS Complaints
First, contact your care provider to ask them the how to make a complaint, or look for the complaints policy on their website. If you need help making a complaint, contact the Newcastle NHS Independent Complaints Advocacy service:
For advice and support about unresolved healthcare complaints, you can also contact the Parliamentary and Health Service Ombudsman.
The Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters. PALS do not investigate individual complaints but can give you general advice about NHS the complaints produce.
