North East Ambulance Service: Experiences in Gateshead & Newcastle

Report - 12 April 2023

Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
- Reliability, Availability, and Responsiveness
- Delivering a High Standard of Care
- Integrity and the Alignment of Words & Actions
- Patients’ Safety

Our full report is available to read here

Report

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