News and reports

Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved.

Find out the signs and symptoms of monkeypox, what to do if you think you have it and who is eligible for a vaccine.

In March 2022 HWG and HWN launched a survey to gather young people’s views and general experiences of loneliness and social isolation.

If you are struggling, feel alone or need a little help, then check out our guide on how you can get the support you need.

Tell Us North is a community interest company (CIC) in the North East of England. It has three new job vacancies that will support the delivery of the Healthwatch Gateshead and Healthwatch Newcastle contracts.

This is a copy of our Record Keeping and Retention Policy

The Little Orange Book is an information book given to parents and carers of children in Newcastle and Gateshead.

We wanted to gain a greater understanding of carers’ experiences during the COVID-19 pandemic. We included a short evaluation for people who had used Newcastle Carers’ services.

Confused about Long Covid? Find out the common symptoms and how to get support.

Do you know about your rights to language support in NHS settings?

Our confidential signposting and information service can help you find the answers you need. We have helped people with many queries from patient transport to hospital to finding social care support. We can also make referrals to the Patient Advice and Liaison Service (PALS) and Independent Complaints Advocacy (ICA) on your behalf.

Are you having trouble finding an NHS funded dentist? Read our tips on what to do if you’re facing problems.