News and reports

Healthwatch Gateshead and Healthwatch Newcastle recently engaged with local residents to understand experiences and opinions of the North East Ambulance Service. We wanted to understand public perceptions of the service, what trust means to the public, and overall levels of trust felt towards NEAS.
Overall, feedback was positive, however, most of those we consulted felt that they could not fully trust NEAS. Specific elements of trust were identified and included:
- Reliability, Availability, and Responsiveness
- Delivering a High Standard of Care
- Integrity and the Alignment of Words & Actions
- Patients’ Safety

Our full report is available to read here

Our Whistleblowing policy is intended to assist staff and volunteers who believe they have discovered malpractice or wrongdoing within Tell Us North, by enabling them to raise their concerns in a responsible and effective manner.

Our Safeguarding policies outline what our processes and steps are to ensure the safeguarding of children and adults we engage with.

People with a learning disability often have poorer physical and mental health. An annual health check can improve health by spotting problems earlier.

Our monthly forums are a chance for anyone and everyone to learn more about health and social care services in our area. We aim to keep you updated with any changes to services in particular, and health and social care in general. This is for sharing, so while we have a lot to say, we also want to hear your views and feedback, and answer your questions.

We’ve compiled a number of useful links and downloadable resources to help you stay informed.

We like to share health information and health and social care-related awareness events, so why is Black History Month so relevant to Healthwatch Newcastle and Gateshead?

October is going to be a busy month in the Healthwatch Newcastle and Gateshead office, as we’re planning more outreach, engagement, and activities than ever before… we’re out and about at a few events this month so come and meet the team!

It's National Inclusion Week... but what does inclusion mean? It means making a deliberate effort to create bridges, not barriers, to opportunities for all different kinds of people. It means demonstrating that people of all backgrounds are valued and valuable.

It’s Organ Donation Week, and NHS Blood and Transplant services want to get people talking about organ donation.

National Eye Health Week: it’s time to improve the nation’s eyesight.

Did you know that there are more than 200 different sign languages in use around the globe? With more than 70 million deaf people worldwide, it’s important to be aware of this accessible, expressive form of communication.